Warranty Policy for SmartTonerHub

1. Overview

SmartTonerHub sells refurbished printer products. This Warranty Policy explains the limited seller warranty provided by SmartTonerHub for eligible products purchased directly from smarttonerhub.com.

This seller warranty is separate from the 14-day return window. Return requests must be submitted within 14 days of delivery according to the Return & Refund Policy.

2. Warranty Duration

Products include a 30-day seller warranty unless the product page clearly states a different warranty term. The warranty period starts on the delivery date shown by the shipping carrier or order delivery record.

Warranty claims submitted after the warranty period are not eligible for standard warranty review.

3. What the Seller Warranty Covers

The seller warranty covers eligible functionality issues reported within the warranty period for products purchased directly from SmartTonerHub.

• Eligible printer functionality issues present during normal intended use.
• Order-related product mismatch verified against the original order record.
• Eligible hardware functionality issue confirmed during warranty review.
• Product issue that prevents basic advertised use and is not caused by customer misuse.

4. What the Seller Warranty Does Not Cover

The SmartTonerHub seller warranty does not cover the following:

• Issues reported after the warranty period has ended.
• Customer-caused damage, drops, spills, electrical damage, or mishandling.
• Damage caused by improper installation, storage, transport, or operating environment.
• Problems caused by incompatible cartridges, toner, ink, paper, cables, software, or accessories.
• Normal cosmetic wear, scratches, marks, discoloration, or signs of previous use on refurbished products.
• Unauthorized repair, modification, disassembly, or tampering.
• Missing accessories not reported within 48 hours of delivery.
• Consumable items such as toner, ink, drums, rollers, cartridges, and paper supplies unless the product page clearly includes them under warranty.
• Compatibility issues with a customer’s computer, network, software, or third-party supplies.

5. Warranty Claim Process

Customers must follow the warranty claim process below:

1. Email SmartTonerHub at info@smarttonerhub.com within the warranty period.
2. Include the order number, customer name, product name, delivery date, and issue description.
3. Attach clear photos or videos showing the product and reported issue when available.
4. Wait for SmartTonerHub to review the claim information.
5. Follow the instructions provided by SmartTonerHub after review.

Warranty claims without order details or required issue information cannot be completed.

6. Product Inspection During Warranty Review

SmartTonerHub reviews warranty claims using the order record, customer-provided details, product condition, photos or videos, and return inspection when a product return is required.

If the product must be returned for inspection, SmartTonerHub provides return instructions after warranty claim review. Products sent without instructions are not accepted for warranty processing.

7. Warranty Resolution

After warranty review, SmartTonerHub provides one of the following resolutions for eligible claims:

• Repair support arranged by SmartTonerHub where available.
• Replacement with a similar refurbished product when inventory is available.
• Refund or partial refund when repair or replacement is not available.
• Denial of claim when the issue is not covered by this Warranty Policy.

8. Replacement Product Warranty

Replacement products remain covered for the remaining time of the original 30-day seller warranty period or 7 days from replacement delivery, whichever is longer.

9. Warranty and Return Policy Difference

The 14-day return window and 30-day seller warranty are separate policies. Return requests must be submitted within 14 days of delivery. Warranty claims must be submitted within the applicable warranty period.

A warranty claim does not automatically qualify as a return request or refund approval. Warranty outcomes are determined after review.

10. Refurbished Product Condition

Refurbished products can show cosmetic signs of previous use, including minor marks, scratches, discoloration, or packaging differences. Cosmetic condition that matches refurbished product disclosure is not covered under the seller warranty.

11. No Manufacturer Warranty Claim

This warranty is provided by SmartTonerHub as the seller. It is not a manufacturer warranty. SmartTonerHub does not claim official manufacturer warranty, official brand authorization, or official brand service status.

SmartTonerHub is an independent refurbished printer seller and is not affiliated with, endorsed by, sponsored by, or authorized by any printer manufacturer. Brand names and trademarks belong to their respective owners.

12. Contact for Warranty Claims